Start by listening to you
We take the time to understand your expectations, priorities, budget and constraints. We shape our support around your circumstances, with respect and care.
Meet our team
The client comes first.
Pérez Real Estate · Our service charter
The client comes first.
In everything we do.
A property purchase involves far more than a budget. It deserves careful listening, clear answers and support you can count on. This charter sets out how every member of Pérez Real Estate is committed to guiding you.
Our ten commitmentsOne standard across the whole team
Suggest what suits you
We select properties and developments according to your goals. We explain why an option may be right for you and highlight the points that deserve closer consideration.
Give you the freedom to choose
We provide the information you need to compare options and ask questions. The decision is yours; we respect your pace and your freedom to move forward, adjust your plans or put them on hold.
Speak clearly and honestly
We explain known costs, terms and stages in straightforward language. We distinguish verified facts from estimates and information that still needs confirmation, addressing both advantages and points to consider.
Handle your file with care
We gather useful information, keep it up to date and help arrange checks with the appropriate professionals. We help you understand the documents and coordinate communication with your legal adviser.
Help you work with the builder
We connect you with the developer and the professionals involved in your purchase. We pass on your questions, follow up on answers and help you understand the decisions and procedures that concern you.
Always explain the next step
We organise the follow-up of your purchase and explain what comes next. We share available progress information, details of outstanding documents and the actions to plan for.
Stay present, even at a distance
We focus on useful, regular communication suited to your circumstances. When a question requires a check or input from a third party, we follow it up and keep you informed.
Take care of your information
We treat every client with consideration and discretion. We respect the confidentiality of the information you entrust to us and share it with the relevant parties as part of authorised procedures.
Support you after the keys are yours
Our relationship continues after handover. We remain available to guide you through practical steps and questions about settling in, furnishing or management, and to help you connect with the right professionals.
A shared responsibility
The same standard of care,
whoever you speak to.
This charter guides our advisers, managers and support teams. Each person contributes to the quality of your experience.
Keep learning
Updating our knowledge to offer useful information and thoughtful guidance.
Work together
Keeping your file up to date and coordinating handovers so your support continues smoothly.
Listen to your feedback
Welcoming your comments, understanding difficulties and improving our service.
A question, a need,
something we could improve?
Speak to your adviser or contact our team. Your feedback helps shape the quality of our support.
Talk to our team